Addicted?
Addicted?

FAQ

Do I need an accountability partner?

We recommend that you complete the course with an accountability partner. Our course emphasizes that you choose a person you trust and account to. Think about who this person can be in your environment. We recommend that it is NOT the spouse or girlfriend but a person of the same sex. You can also take the course without an accountability partner. In the course there is always the possibility to add an accountability partner to your profile. However, if you find it absolutely difficult to find someone, we recommend that you take some steps forward and start the course.

My login doesn't work. I get the message that my user doesn't exist.

Did you confirm your account in the email you received? Often this email ends up in the spam folder. If it is still not working please send us an e-mail to [email protected]. We will check the process and send you further instructions.

You have bought a voucher?

You will receive the code automatically. You and all other authorized users can use this code in the store to purchase the corresponding online course. By entering the code in the voucher field, the price is set to 0€.

What happens to my data in the PDF documents?

If you want your PDFs to be encrypted, you must enter a password for the PDF file under ‘My Account > Accountability Partner > Password for the pdf summary of your chapters’. This password must then also be used by your accountability partner to open the PDF files.

Your PDF is not encrypted (anymore)?

If you want your PDFs to be encrypted, you must enter a password for the PDF file under 'My Account > Account Details > Password for the pdf summary of your units'. This password must then also be used by your account partner to open the PDF.

Where are my answeres stored?

The answers will only be stored on our servers for the time until the PDF is created. As soon as the e-mail is sent, the data will be deleted.

Who reads my answers?

We at free!ndeed cannot read your answers. Your answers are sent via PDF only to you and your registered accountability partner. So only the two of you will read your answers. After creating the PDF and sending it, all answers of the corresponding chapter will be deleted.

I can't open the course. When I click on a chapter the list closes again.

1) The course must be completed in chronological order. You cannot skip chapters. Are you at the next corresponding chapter?

2) Maybe your course is not activated yet. Have you confirmed your account in the email? Often this email ends up in the spam folder. Otherwise, please send an email to [email protected] and we will help you.

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